100% Customer Satisfaction Guarantee with every order.
Customer Service: 610-717-3992 (9am to 6pm EST Monday - Friday)
For Questions about our products or your order: firstname.lastname@example.org
For General Inquires: email@example.com
For Warranty Service: firstname.lastname@example.org
All orders are processed using PayPal. It's easy to use and is the most secure and convenient for all parties. Information about this free service may be found at www.paypal.com.
Using "PayPal Guest Checkout" allows the use of Visa, MasterCard, Discover and American Express without a PayPal account.
Please note, that the name and address on your credit card records must match your “Sold To” or "Billing" name and address. If you have a different address your order will be cancelled. Thank you for your understanding.
Orders will be shipped via United States Postal Service (USPS) or United Parcel Service (UPS) . All of our shipments have tracking confirmation, some methods are slower than others. While we will do everything to assist you with delivery of your items; we cannot be held liable for theft, damage or errors caused by USPS or UPS. We offer extra insurance and Adult Signature options for products over $200.00 to protect your package from theft, damage or lost packages. Any damaged shipments should be reported to the carrier as there is a limited time for making a claim.
Out of stock/Backorders:
We will notify you via email that your item is out of stock and an estimated date of your item arrival. You may cancel the order or wait for the item. Your payment will be refunded only if you cancel your item on backorder.
All international shipments are shipped US Postal Service (USPS) shipping or United Parcel Service (UPS). Please note, there are extra fees that we have no control over. While we will do everything to assist you with delivery of your items; we cannot be held liable for theft, lost or damaged packages caused by USPS or UPS. We recommend buying insurance to cover your package.
In the extremely rare case you don't love your order, just send it back for a refund. We just ask for any free shipping costs returned and have it back to us within 30 days of delivery. We want you to be happy with your order.
Due to safety concerns, we cannot accept opened survival kits.
Please contact us at email@example.com and let us know your return is on it's way.
Go Prepared Survival : If your Go Prepared Survival Kit or Spartan Fire tinder products are defective, please contact us as soon as possible so we can correct the issue. We recommend you use trackable return shipping. Processing the return can take up to ten business days after receiving the item. We warranty against material defects only. We do not replace products due to wear and tear, abuse or misuse. We reserve the right to deny a claim if the conditions do not meet our criteria. Survival Kits have a one year warranty from the date of sale. Spartan Fire tinder products have a lifetime warranty against defects. Void where prohibited.
Third Party Products : we sell many different products and these products have separate manufactures warranties. Please refer to the manufactures websites for more details. Go Prepared Survival does not offer warranty service on these products after 30 days from the date of sale.
Please email us at firstname.lastname@example.org for instructions.