Please note, that the name and address on your credit card records must match your “Sold To” or "Billing" name and address. If you have a different address your order will be cancelled. Thank you for your understanding.
Domestic orders will be shipped via United States Postal Service (USPS) or United Parcel Service (UPS) . All of our shipments have tracking confirmation, some methods are slower than others. While we will do everything to assist you with delivery of your items; we cannot be held liable for theft, damage or errors caused by USPS or UPS. We offer extra insurance and Adult Signature options for products over $200.00 to protect your package from theft, damage or lost packages. Any damaged shipments should be reported to the carrier as there is a limited time for making a claim.
International shipments are shipped US Postal Service (USPS) shipping or United Parcel Service (UPS). Please note, there are extra fees that we have no control over. While we will do everything to assist you with delivery of your items; we cannot be held liable for theft, lost or damaged packages caused by USPS or UPS. We recommend buying insurance to cover your package.
In the extremely rare case you don't love your order, just send it back for a refund. We just ask for any free shipping costs returned and have it back to us within 30 days of delivery. We want you to be happy with your order.
Due to safety concerns, we cannot accept opened survival kits.
We cannot accept returns on food or water products.
Please contact us at firstname.lastname@example.org and let us know your return is on its way.
Go Prepared Survival®: If your Go Prepared Survival® product is found defective, please contact us as soon as possible so we can correct the issue. We recommend you use trackable return shipping. Processing the return can take up to ten business days after receiving the item. We warranty against material defects only. We do not replace products due to wear and tear, abuse or misuse. We reserve the right to deny a claim if the conditions do not meet our criteria. Select survival kits have a one-year warranty from the date of sale. Spartan Fire tinder products have a lifetime warranty against defects. Void where prohibited.
Third Party Products: We offer many different products and these products have separate manufactures warranties. Please refer to the manufacture’s websites for more details.
Please email us at email@example.com for instructions.